Return & Refund Policy

Last Updated: June 2026

At Holer Home, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we are here to help.

Returns

You may return most items within 30 days of receiving your order.

To be eligible for a return:

• The item must be unused and in the same condition that you received it.

• The item must be in its original packaging.

• You must provide proof of purchase (order number or receipt).

We reserve the right to refuse returns that do not meet these conditions.

Non-Returnable Items

The following items cannot be returned:

• Gift cards

• Personalized or custom-made products

• Clearance or final-sale items

• Products that have been used, damaged, or altered by the customer

Return Process

To initiate a return, please contact our support team with your order details.

Email: home@contact.us

Once your return request is approved, we will provide instructions for returning the item.

Return Address:

Holer Home
5 Candice Gardens
New Anna
ML11 9BQ
United Kingdom

Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect.

Refunds

Once we receive and inspect your returned item, we will notify you of the status of your refund.

If approved, your refund will be processed to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery. Include photos of the item and packaging so we can resolve the issue as quickly as possible.

Exchanges

We only replace items if they are defective, damaged, or incorrect. If you need an exchange, please contact our support team.

Order Cancellation

Orders may be canceled before they are processed or shipped. Once an order has been shipped, it may no longer be possible to cancel it and the standard return process will apply.

Contact Us

If you have any questions about our Return & Refund Policy, please contact us:

Holer Home
Address: 5 Candice Gardens, New Anna, ML11 9BQ, United Kingdom
Email: home@contact.us
Phone: +44 0 8598545024